Shipping Policy

Thank you for choosing Deallumo. This Shipping Policy explains how we handle order processing, shipping, and delivery across Europe.

1. Order Processing

  • Orders are prepared and dispatched within 1–3 working days after successful payment.
  • We do not process or ship orders on weekends or public holidays.
  • During high-demand periods (sales, holidays), processing may take slightly longer.
  • Once your order is dispatched, you will receive a confirmation email with tracking details (where applicable).

2. Shipping Coverage

We currently deliver to multiple European countries, including:

  • Germany
  • France
  • Italy
  • Spain
  • Netherlands
  • Belgium
  • Austria
  • Poland
  • Ireland
  • Other selected EU regions

Shipping availability may vary depending on the product and destination.
If your country is not supported, please contact us before placing an order.

3. Delivery Timeframes

Estimated delivery timelines are as follows:

  • Within Europe (Standard): 5–10 business days
  • Extended European Regions: 7–15 business days

Please note that delivery times are approximate and may be affected by:

  • Customs procedures
  • Courier service delays
  • Weather conditions
  • Seasonal demand or logistical disruptions

We appreciate your patience in such situations.

4. Shipping Fees

Shipping charges are calculated at checkout based on:

  • Delivery destination
  • Package size and weight
  • Selected shipping method

From time to time, we may offer free shipping promotions on selected orders or products.

5. Tracking Your Order

  • Tracking details will be shared via email once your order is shipped.
  • Please allow 24–48 hours for tracking updates to reflect.
  • If you haven’t received tracking details within 5 business days, feel free to reach out to us.

6. Customs & Import Charges

For certain shipments:

  • Import duties, taxes, or customs fees may apply depending on your country.
  • These charges are not included in the product price and must be paid by the customer.
  • We are not responsible for delays caused by customs clearance.

7. Address Accuracy

Customers are responsible for providing correct and complete shipping details.

If a package is returned due to:

  • Incorrect or incomplete address
  • Failure to receive or collect the order

Additional shipping charges may apply for re-delivery.

8. Damaged or Missing Items

If your order arrives damaged or is not delivered:

  • Notify us within 48 hours of delivery (for damaged items)
  • Share clear photos of the package and product
  • Our team will investigate and assist in resolving the issue as quickly as possible

9. Order Changes & Cancellations

  • Orders can be modified or canceled within 12 hours of placement
  • After this period, or once the order is shipped, changes or cancellations are no longer possible