FAQS

1. What is Deallumo?

Deallumo is an online e-commerce platform offering a variety of high-quality and trending products across Europe at competitive prices. Our mission is to deliver value, convenience, and a seamless shopping experience with reliable customer support.

2. Do you provide free shipping?

We occasionally run free shipping offers on selected products or orders. Any applicable shipping charges will be clearly displayed at checkout.

3. How do I track my order?

After your order is dispatched, you will receive a tracking number via email. You can use it to monitor your shipment status in real time.

4. Which payment methods are accepted?

We accept secure payments through major credit/debit cards and trusted online payment gateways available during checkout.

5. Can I modify or cancel my order?

Yes, you can make changes or cancel your order within 12 hours of placing it. Once the order is processed or shipped, modifications are not possible.

6. What is your return policy?

We offer a 14-day return policy on eligible products. Items must be unused and returned in their original packaging. For more details, please check our Return & Refund Policy.

7. What should I do if I receive a damaged or wrong item?

If your item arrives damaged or incorrect, contact us within 48 hours of delivery with photos. We will arrange a replacement or refund.

8. Do I have to pay customs or additional fees?

For some orders, customs duties or import taxes may apply depending on your country. These charges are the responsibility of the customer.

9. What if I entered the wrong shipping address?

Please contact us immediately if you notice an error. If the order has already been shipped, we may not be able to make changes.

10. How can I contact customer support?

You can reach our support team at:
📧 support@deallumo.com
🕒 Monday – Saturday, 9:00 AM – 8:00 PM

We aim to respond within 24–48 business hours.